Return policy

Return Policy.
1	Unless otherwise specified, all items purchased from grand style comes with a 14-day money-back satisfaction guarantee. This money-back guarantee only applies to products which the customer could not inspect prior to purchase and delivered or collected from our warehouse. Where the actual floor stock was purchased by a customer directly from the store, and where the customer did see the actual item purchased, the 14-day money-back guarantee does not apply. This guarantee shall be calculated from the date of delivery of goods.
2	Customers wanting to return any product must submit a notice of return through the grand style website within 14 (fourteen) days of delivery. Returns can be logged by clicking on the "Customer Care" link found at the bottom of our home page.
3	Transport charges for products returned for refund under the 14-day money-back guarantee shall be borne by us and only apply to purchases delivered by grand style or it’s contracted delivery service providers. Original delivery charges paid by the customer shall not be refunded. Orders collected by the customer must be returned by the customer at own cost to grand style nearest warehouse.
4	Only where the product was collected from a store may a return be done to a specific store. Products ordered online may not be returned to a grand store.
5	All qualifying purchases to be returned under the 14-day money-back guarantee must be ready for collection by our transporters no later than three days from date of expiry of the money-back guarantee. Should goods not be ready for collection by this time, the item shall no longer be accepted for refund.
6	Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer's responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our transporters collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer's own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as Grand style will keep the customer liable for any damages to the product when received.
7	Items returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 15% of the purchase price.
8	Items returned for refund shall be inspected thoroughly for damages or other discrepancies. Grand style reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for missing components or items returned not in good condition.
9	Refunds may take up to 14 (fourteen) days from date of receipt of returned goods, subject to the return meeting the criteria for a refund. Where grand style has determined deductions or surcharges to be deducted from the refund, such amounts shall be communicated to the customer and only after agreement on the final refund amount has been reached will refunds be processed for payment